Linked to Life is a government-approved and registered Aged Care Provider.

We have over 25 years of aged care experience across the Coffs Coast.

We are committed to providing individually tailored care and support packages designed to enhance your lifestyle, and meet your needs and goals for independent living at home.

We understand that being able to remain in your own home, and live the life you want, is important to you, so getting the right support is vital.

Our professional staff will work with you to determine the type of care and services that will help you live life your way.

Call us on 02 6651 7365 to find out more.

HOW CAN I ACCESS THE SUPPORT AT HOME PROGRAM

If you or your family are feeling they need a little support to keep a loved one living at home as they get older, then you could be eligible for Support at Home.

You will need an aged care assessment to access most Government-subsidised care including Support at Home.

This a free assessment that usually happens in your home and involves an assessor coming and speaking with you and your family about what areas of home life you might need support with.

Our team will also assess your level of need. There are eight levels in Support at Home:

• • • Level 1 – Basic Care needs – occasional assistance
    • Level 2 – Low-level care needs – more regular support
    • Level 3 – intermediate care needs – more structured care over multiple days of the week
    • Level 4 – comprehensive support for those with higher care needs
    • Level 5 – Tailored package for those with significant support and care needs
    • Level 6 – For those with substantial health challenges
    • Level 7 – Provides intensive care for individuals with complex care needs
    • Level 8 – Designed for individuals needing comprehensive support

Linked to Life offers all eight levels under the Support at Home program.

If you want help organising your assessment, feel free to call our office on 02 6651 7365 and we can assist you.

Or you can call My Aged Care Direct on 1800 200 422, or visit www.myagedcare.gov.au

WHAT CARE AND SUPPORT SERVICES ARE AVAILABLE:

The Aged Care Assessor will work with you and your representative/s to develop a Support Plan. The Support Plan will include your goals and services you have been approved for under the Support at Home service list. You will receive a ‘Notice of Decision’ with a copy of your Support Plan.  When you choose Linked to Life as your preferred provider, our Coordinator will develop your quarterly budget and help establish your approved services. Core services under Support at Home fall into three main categories:

• • • Clinical Care Services – Nursing, Podiatry, Physiotherapy, Occupational Therapy, Speech Pathology, Dietician, Exercise Physiology, Counselling, Psychology, music therapy and social work services
    • Independence services – Personal care, individual social support/community engagement, respite care, transport and therapy services including acupuncture, chiropractic, diversional therapy, osteopathy and remedial massage
    • Everyday living services – domestic assistance, help with shopping, home maintenance and repairs, gardening and lawn mowing and meal preparation or delivered meals

WHAT WILL IT COST ME?

Our price list sets out the cost of all care and services we deliver.  You will pay a percentage of the hourly rates charged as set out below:

When you commence in the Support at Home program you will be required to contribute to the cost of certain services. The amount you will be required to pay is determined by the outcome of your income and assets assessment by Services Australia. Standard participant contribution rates from 1 November 2025

•   Full pensioner:       

Clinical Care – 0%     Independence services – 5%   Everyday Living – 17.5%

• Part pensioner and eligible for a Commonwealth Seniors Health Card:

Clinical Care – 0%         Independence services: Between 5% and 50% depending on income and assets            Everyday Living:  Between 17.5% and 80% depending on income and assets

• Self-funded retiree:

Clinical Care – 0%        Independence services – 50%             Everyday Living – 80%

Lifetime cap:

There is a lifetime cap on contributions. Once you have paid the lifetime cap amount ($135,318.69 as at 20 September 2025) towards your services you will not be charged any more for the services you receive. The lifetime cap is indexed on 20 March and 20 September each year.

There are special circumstances where these fees can be negotiated if you are experiencing financial hardship. You can read more about home care fees on the My Aged Care website – www.myagedcare.gov.au

 

WHY CHOOSE LINKED TO LIFE AS YOUR PREFERRED SUPPORT AT HOME PROVIDER?            

Linked to Life has made managing and coordinating your home care both simple, flexible, and personal. We pride ourselves on our:

• • Great Customer Service – friendly, welcoming, professional, and always here when you need us;
  • Personalised service – we take a personal approach to service by getting to know you and what’s important to you;
  • Strong local presence – we have operated in the local community for over 25 years, and we are always only a phone call away;
  • Quality of Care – we meet all National Home Care Quality Care standards, and all our team are fully qualified and experienced;
  • Range of services – we can assist you to gain access to a higher level Home Care Package when you need it, and will continue to support you as your needs increase;
  • Cultural sensitivity – we have experience in providing culturally appropriate care and support to people from diverse cultural backgrounds, in particular aged people from the local Punjabi community;