The Linked to Life Privacy Policy is essential as the privacy of personal information you provide is very important to us. The following privacy policy governs the collection and use of your personal information by Linked to Life. This privacy policy sets out how we are committed to respect your rights to privacy in accordance with the National Privacy Principles contained in the Privacy Act 1988.

How do we collect personal information?

We may collect personal information from you directly by telephone, email, post or via our website. We may also receive information via an intermediary, a company with which we may have a relationship such as an association.

What types of personal information do we collect?

We collect personal information about you to enable us to assess your home care requirements. The types of personally identifiable information that we may collect include your name, address, telephone number and email address. When we request your personal information, we will endeavour to specify which information we require for our purposes and which information may be provided at your option. You may choose not to supply any optional information requested by us but our ability to assist you may be restricted.

How do we use your personal information?

In order to deliver our services to you, Linked to Life uses your personal information for the following purposes:

You may at any time opt out of receiving any communications from us. If you wish to opt out, please contact us using the information at the end of this document.

Do we ever disclose your personal information to others?

We do not sell our customer lists to third parties. In order to deliver our services, we may need to disclose your personal information to organisations outside of Linked to Life, which include:

We do not disclose personal information unless we are required to do so by law or regulation.

Purchasing Security

When purchasing from Linked to Life your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

What rights do you have to access your personal information?

You may ask us at any time to provide you with a list of the personal information we hold about you, and for copies of that personal information. We will endeavour to provide you with the data within 30 days of receiving your request. Linked to Life reserves the right to charge reasonable costs to provide you with access to your information. If you believe for any reason that we are holding inaccurate or incomplete data about you, you may ask us to correct it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

How do we store your personal information?

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or exposure. We require all staff to maintain the confidentiality of customer information. Access to information stored electronically is restricted to employees whose job requires access to the information. Access to our computer systems is restricted through password protection.

How can we be contacted?

You can make any requests relating to your personal information held by us by contacting our team by emailing to, or by writing to the General Manager, Linked to Life, 220 Pacific Highway North, Coffs Harbour, NSW 2450, Australia.

Disclaimer This privacy policy is subject to amendment at any time without notice. Information received prior to an amendment will remain subject to the policy applicable before the amendment. Updated: 13-Oct-2020.