How do I register for services?

If you are aged over 65 (50 years and over for Aboriginal and Torres Strait Islander people) you will need to register with My Aged Care by phoning  their contact centre on 1800 200 422. They will organise a home support assessment (conducted by the Regional Assessment Service). Let your assessor know that Linked to Life is your preferred provider. Once we receive your referral, one of our Coordinators will arrange to visit you at home to discuss a service plan that best suits your lifestyle.

If you require assistance with the My Aged Care process Linked to Life staff will be happy to help.

If you are under 65 with a disability, you can contact Linked to Life yourself or you can ask a friend, family member or another service provider or health professional to make a referral on your behalf. Once a referral is made, one of our Coordinators will contact you to make arrangements to visit you in your home to do an initial assessment.

What will the service cost?

You will be asked to make a contribution toward the overall cost of providing the service to you. All monies received is used to enhance and expand the provision of Linked to Life services in the community. Our rates are as follows:

  • Accompanied transport Services – $10 per occasion
  • Social outings and Activities – cost varies depending on type of activity
  • Health & Lifestyle Workshops – $10 per workshop
  • Home visits & companionship – $5 per occasion
  • Housekeeping services – $15 per hour

What if I can’t afford to pay?

The amount you pay will be negotiated at the time of initial assessment. We recognise that the circumstances of some people may make it difficult to pay any, or all of the agreed fee for service. If you are experiencing difficulties you can apply to the Board of Management for a fee review by contacting the Manager.

Can I have an advocate?

Yes. Linked to Life encourages the inclusion of families in consultations regarding your service wherever appropriate. Your advocate or personal representative can be a friend, family member or formal advocate who, with your consent, represents your interests in your dealings with our service and can be used during assessments, service reviews and complaints management processes.

What about my Privacy and Confidentiality?

Linked to Life operates in accordance with the Australian Privacy Principles and is committed to protecting your privacy and confidentiality.

Is my service reviewed regularly?

Your Coordinator will contact you to do a formal review on an annual basis to ensure that we continue to meet your individual needs and/or determine your continued eligibility to receive services. If you have a change in circumstances, staff will visit you at home to review you service plan and discuss options with you.